There're quite a few "cautionary tales" here of bad host experiences on Airbnb
Here's just one:
The Airbnb Host Guarantee is a total fraud. I looked into the abyss of worst case predatory corporate behavior when I filed my claim.
I am a big Airbnb fan, both as a host in my New York aparment and as a guest. I hope this is a single incident and the fault of one case manager. But it’s important to share.
My first bad experience was in just recently in July 2016, with a guest that damaged property (floor, walls) and stole a whole set of expensive cosmetics from a friend that were stored in my bathroom.
The Airbnb Host Guarantee case manager behaved terribly. He dragged out the process over a month, demanding more and more “evidence” (a police report, exact list of missing items, photos of damage, quotes from handyman and Amazon list price links were insufficient). They continuously set 48 h “deadlines” for responses nearly every time I got a message, and said if I miss them the case gets closed.